Founder & Managing Consultant
Design Thinking Coach
Lean Six Sigma Black Belt
TPM Instructor (JIPM)
TWI Master Trainer
TQM Trainer (Philip Crosby)
ISO 9001 Lead Auditor
Singapore Quality Award National Assessor
Allan Ung is the Founder and Managing Consultant at Operational Excellence Consulting with over 30 years of experience in international consulting and industry. He specializes in service design, strategy deployment, lean process innovation, and operational excellence, working with clients across various industries to enhance customer experience and improve business performance.
Allan has led Design, Lean Six Sigma, and Total Quality initiatives that have improved quality, turnaround time, productivity, reduced operating costs, and enhanced customer experience. His work with various government agencies and MNCs, including the Royal Government of Bhutan, Ministry of Social & Family Development, Health Sciences Authority, and Integrated Health Information Systems has earned him an enviable reputation in the industry.
Allan's early career with the Singapore Government Industry Division of the National Productivity Board saw him assisting organizations in implementing operational excellence and total quality initiatives. He has held several corporate positions, including Global Program Manager & Lean Six Sigma Black Belt at IBM and APAC Shared Services Group Manager at Microsoft.
In addition to being a Design Thinking Coach, TWI Master Trainer, and certified Management Consultant in Productivity Improvement (Japan), Allan holds several other certifications, including TPM Instructor (Japan Institute of Plant Maintenance) and Lean Six Sigma Black Belt (North Carolina State University). His expertise in Design Thinking has garnered recognition from renowned organizations and institutions worldwide. His training presentations on Design Thinking have reached esteemed clients such as NASA, Apple, Ford Motors, Mercer, Fujitsu and universities across Asia, the Middle East, Europe, and the United States. Allan's ability to apply Design Thinking principles to drive innovation and create user-centered solutions has made him a sought-after consultant in the field. He has presented papers at seminars and conferences and published articles on topics related to Lean Management, Total Quality Management, Cost of Quality, and Flexible Manufacturing Systems.
Allan graduated from the National University of Singapore with a Bachelor's Degree in Mechanical Engineering and was awarded a training award under the Colombo Plan for Technical Cooperation between the Singapore and Japanese Governments for a Counterpart Training Course on Management Consultancy in Productivity Improvement in Japan.