Founder & Managing Consultant
Design Thinking Coach
TPM Instructor (JIPM)
Lean Six Sigma Black Belt
TWI Master Trainer
TQM Trainer (Philip Crosby)
ISO 9001 Lead Auditor
Singapore Quality Award National Assessor
ITIL Certified (EXIN)
COPC® VMO Registered Coordinator
Allan has over 25 years of international consulting and industry experience specializing in Strategy Deployment, Design Thinking & Customer Experience Management, Lean Process Redesign, Total Productive Maintenance, Total Quality Management, Benchmarking and Operational Excellence.
Allan leads Operational Excellence Consulting in facilitating client leadership, process owners and functional leaders in reinventing customer experience and improving business performance. The industry domains include Public Sector, Technology, Financial Services, Engineering and Manufacturing.
In his previous corporate roles as Global Program Manager & Lean Six Sigma Black Belt at IBM, APAC Shared Services Group Manager at Microsoft, Regional Quality Manager at Underwriters Laboratories and TQM Manager at Infineon Technologies, Allan led various Design, Lean Six Sigma and Total Quality initiatives which resulted in improved quality and turnaround time, productivity gains, reduced operating costs and improved customer experience.
Currently, Allan works with various government agencies and MNCs in improving organizational performance. His clients include the Royal Government of Bhutan, Ministry of Education, Ministry of Health, Ministry of Social & Family Development, Health Sciences Authority, Immigration & Checkpoints Authority, Defence Science & Technology Agency, ST Electronics, Temasek Polytechnic, Integrated Health Information Systems, PSA Corporation, Wow Education, Panasonic, NEC, Analog Devices, Micron Technology, Walldorf Consulting, Coherent, Nippon Paint, Forum Energy Technologies, Borouge, Chr. Hansen, NileDutch, Dorma, Japan Steel Works, Coperion K-Tron, Elsevier, Veeco, CLS Communication, B.Braun Medical Instruments (Malaysia), Transitions (Philippines), Continental (Philippines), NSG Group (Vietnam), Aprati Foods (Cambodia) among others.
The earlier part of Allan’s working career was with the Singapore Government (Industry Division of the National Productivity Board (now renamed as Enterprise Singapore)) where he assisted a wide spectrum of organizations as Industry Consultant in implementing operational excellence and total quality initiatives. His work with management teams covered business processes ranging from sales to order fulfillment and service delivery as well as the shared services functions. His clients included multinational corporations, small and medium-sized enterprises as well as regional bodies of international organizations.
In 1993, Allan was awarded a training award under the Colombo Plan for Technical Cooperation between the Singapore and Japanese Governments for a Counterpart Training Course on Management Consultancy in Productivity Improvement in Japan. The comprehensive development program with on-site study visits to various Toyota plants and other leading Japanese organizations practicing innovative Lean enterprise transformation methodologies had well equipped him in providing value added guidance to his clients.
From 2000-2002, Allan was appointed Advisor to the Singapore Benchmarking Network - a national committee sponsored by the then SPRING Singapore for the promotion of benchmarking and best practices sharing among Singapore Quality Award/Class organizations. He served as the Singapore Quality Award National Assessor in the 2003 award cycle.
Allan has given talks, presented papers at seminars and conferences and has published articles on topics related to Lean Management, Total Quality Management, Cost of Quality and Flexible Manufacturing Systems.
Allan graduated from the National University of Singapore with a Bachelor Degree in Mechanical Engineering. He is a Design Thinking Coach, TWI Master Trainer, certified Management Consultant in Productivity Improvement (Japan), TPM Instructor (Japan Institute of Plant Maintenance), Lean Six Sigma Black Belt (North Carolina State University), COPC Registerd Coordinator for Contact Center Excellence (COPC Inc.) as well as ISO 9001 Lead Auditor.