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TWI Job Relations (JR) Training
TWI Job Relations (JR) Training
TWI Job Relations (JR) Training
TWI Job Relations (JR) Training
Training program:

TWI Program: 

Job Relations (JR) Training


The TWI Job Relations (JR) program teaches supervisors how to evaluate and take proper actions to handle and to prevent people problems. This skill in leading helps the supervisor to improve his ability in working with people.


There are basic principles that, when applied day in and day out, will tend to keep relations smooth and prevent problems from arising. By pointing out the ways that problems do arise one can readily see that preventive action can be taken. This applies particularly in anticipating changes that may not be readily accepted and in sensing changes in output, attitudes, and relationships. However, when problems do arise, there is an organized procedure to handle such problems that helps get better results from the action we take. TWI Job Relations teaches supervisors the four steps for effective leadership. 


NOTE:  Our TWI training materials are closely aligned to the original TWI training manuals developed by the TWI Service. 


Recommended Audience

  • This course is designed for any manager, supervisor, line leader and trainer wishing to gain practical know-how on the principles, process and tools of the TWI Job Relations methodology to enhance Lean transformation



  • This is an experiential workshop, which emphasises engagement, interaction and practice​

  • Participants should expect short presentations that introduce content, examples, case studies, video presentations, group activities for skills practice, and group discussions for reflection that deepens their learning

  • Hands-on practice demonstrations by participants on the four-step Job Relations process and the Problem Solving Sheet

  • Training curriculum based on the original TWI training manuals developed by the TWI Service


Learning Objectives

  1. ​Understand the importance and benefits of Job Relations

  2. Define the foundations for good relations

  3. Explain how to improve Job Relations based on the 4-Step method for JR

  4. Define the approach to get feelings and opinions





  • Who is a Supervisor?

  • 5 Needs of Good Supervisors

  • Supervisor's Problems

  • What is Good Supervision?

  • Foundations for Good Relations

  • Understanding Supervisory Responsibility and the Individual

  • Typical Problems Supervisors Face

  • The Four Step Method for Job Relations

  • The importance of 'Getting The Facts'

  • The importance of 'Weigh & Decide'

  • The importance of 'Take Action'

  • The importance of 'Check Results'

  • How to Get Feelings & Opinions

  • How to See Problems Coming

  • Summary and Closing

Award of Certificate

  • Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop


  • 2 days

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