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"The problems that exist in the world cannot be solved by the level of thinking that created them."​

Albert Einstein

Training program:

A3 Problem Solving


In this workshop, participants will learn the structured problem-solving approach that uses a tool called the A3 Problem-Solving Report.  The A3 report is a tool that Toyota uses to propose solutions to problems, give status reports on ongoing projects, and report results of information gathering activity. The term "A3" is derived from the paper size used for the report, which is the metric equivalent to the 11" x 17" paper. 

You will learn the steps to proceed from problem identification to resolution in a fashion that fosters learning, collaboration, and personal development.  The problem-solving team records the results of investigation and planning in a concise, two-page document (the A3 Report) that facilitates knowledge sharing and collaboration.

Recommended Audience


  • Lectures, examples, group activities and discussions and Q&A.

  • Participants are encouraged to bring their problems to the class to practise the A3 problem solving process

Learning Objectives


Through lectures, group discussions and activities, you will learn to:  


  • Define the benefits of the A3 problem solving

  • Apply the steps of the A3 problem solving process

  • Perform root cause analysis

  • Make a clear and concise A3 report


  • Introduction to A3 Thinking

  • What Is A3 Problem Solving

  • Comparison of A3 Problem Solving Process with Other Common Approaches

  • Why use A3 Problem Solving

  • The A3 Problem Solving Process: Step-by-step

        -  Theme

        -  Background

        -  Current Condition & Problem Statement

        -  Goal Statement

        -  Root Cause Analysis

        -  Countermeasures

        -  Check Results

        -  Follow Up Actions

  • Other Applications of the A3 Thinking Process

        - Making a Proposal

        - Providing a Status Update

  • Common Pitfalls to Avoid

  • Summary


Award of Certificate

  • Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop



  • 2 days

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