TOTAL QUALITY MANAGEMENT (TQM)
The continuous improvement approach to achieving
Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal.
It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
This one-day training program includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby.
It also provides a summary of the meaning of customer-focused quality, process management, employee involvement, steps for TQM implementation, tools and techniques for quality management and improvement, as well as the key business excellence and quality management models.
This course is designed for all senior executives, managers and heads of departments who are responsible for making quality happen in the workplace.
Explain the meaning of Total Quality Management (TQM)
Identify key leaders in the field of quality and their philosophies
Identify characteristics of the TQM philosophy
Describe the key business excellence and quality models
Describe Total Quality leadership attitudes and behaviors
Identify tools and techniques for Total Quality
Define the steps for TQM implementation
Introduction to TQM
Employee Involvement & Empowerment
Business Excellence & Quality Management Models
Total Quality Leadership
Tools & Techniques for Total Quality
Summary & Conclusion
Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop
WHAT PEOPLE SAY
"You have taken extra efforts to align the course to our needs. Thanks so much for that. Definitely, the concepts, tools and lessons are relevant for our office."
Royal Government of Bhutan