File Type: PowerPoint (pptx); 4:3 Aspect Ratio


File Size: 5.0 MB


Number of Slides: 59


Terms of Usage

Training Presentation/Powerpoint:

TWI Program: Problem Solving (PS) Training




The TWI Problem Solving (PS) program trains supervisors in how to solve problems in order to achieve the desired results. Based on the TWI four-step model, The TWI-PS program integrates and elevates the three original TWI skills (JI, JM and JR) into a problem-solving focus. 


Participants are taught how to isolate the problem and then analyze the problem from the mechanical and people angles to find the root causes.  Solutions are identified and prioritized to correct the problem.  The results are checked and evaluated for the desired impact.  

This Training Package Includes:

  1. TWI PS Slides (PowerPoint format)

  2. Problem Analysis Sheet (Word format)

  3. Causation Analysis Sheet (Word format)

  4. Job Methods Breakdown Sheet (Word format)

  5. Job Instruction Breakdown Sheet (Word format)

  6. Job Relations Problem Solving Sheet (Word format)


Learning Objectives


  1. Solve problems based on the 4-Step Process for PS

  2. Apply the Problem Analysis Sheet and the Causation Analysis Sheet to analyze and identify root causes

  3. Apply the JI, JM and JR skills and tools to solve the problem




  1. Basic Needs of Supervisors 

  2. Supervisor’s Responsibilities

  3. Introduction to Problem Solving

  4. Objective of Problem Solving

  5. Results from PS Training

  6. Comparison of Toyota & TWI Problem Solving Steps

  7. What Is a Problem? 

  8. 4 Steps for Problem Solving

  9. Step 1: Isolate the Problem

  10. Problem Analysis Sheet

  11. Causation Analysis Sheet

  12. Step 2: Prepare for Solution

  13. Mechanical & People Problems

  14. Step 3: Correct the Problem

  15. Step 4: Check and Evaluate Results

  16. Summary