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Aspect Ratio: 4:3 Standard Screen


File Size: 21.8 MB


Number of Slides: 103


Terms of Usage

Training Presentation/Powerpoint:

Quality Circles

A Channel for Employee Engagement


Successful organizations leverage on total employee participation to achieve high quality standards in order to satisfy their customers. However, in the Gallup State of the Global Workplace 2021 Report, only 20% of employees are engaged at work. 


As part of the TQM movement, Quality Circles (also popularly known as Quality Control Circles) or Small Group Activities consist of a small group of employees from the same workplace who voluntarily meet on a regular basis to identify, investigate, analyze and solve work-related problems so as to contribute to the improvement of the employees, workgroup and the organization. 

The benefits of Quality Circle activities include improved employee morale, reduced absenteeism and staff turnover, improved teamwork and communication, increased productivity, and last but not least improved quality of products and services.

This presentation teaches the philosophy and concept of Quality Circles, defines the objectives, benefits and the modus operandi of Quality Circles. It also describes the organizational structure, roles and responsibilities and provides practical tips for managing Quality Circles. The Quality Circles framework is applicable to other Small-Group Activities such as Kaizen Circles, 5S, TPM, Suggestion System, etc.


NOTE: This training package includes:

1. Quality Circles training presentation (PowerPoint format)
2. Forms for administering Quality Circles (Excel formats):

  • Quality Circle Registration Form

  • Approval Form for Theme / Recommendations / Standardization

  • Quality Circle Activity Plan 

  • Quality Circle Minutes of Meeting Template

Learning Objectives

  1. Understand the philosophy and concept of Quality Circles

  2. Define the objectives, benefits and the method of Quality Circles operation

  3. Describe the organizational structure and roles and responsibilities of Quality Circles

  4. Gain practical tips for managing Quality Circles and define the key success factors


  1. Background and Introduction

  2. Quality Circles

  3. Practical Tips for Managing Quality Circles

  4. Overview of PDCA Cycle and QC Tools

  5. A Case Study on QC Problem Solving

  6. Key Factors for Quality Circle Success

  7. Questions for Discussion

Please note that this presentation focuses on the infrastructural set up, formation and management of Quality Circles. It does not include the step-by-step details of PDCA problem-solving process and tools. To complement this presentation with your preferred problem-solving methodology, please check out the various approaches that are available on our website or the list below. 

You may also be interested in the following training presentations and frameworks (sold separately):

  1. Total Quality Management

  2. Total Quality Process

  3. PDCA Problem Solving Technique & Tools

  4. Root Cause Analysis

  5. Seven Basic Quality Tools

  6. Seven Advanced Quality Tools

  7. Reducing the Cost of Quality

  8. 8D Problem Solving Process

  9. 8D Report Template

  10. Advanced Product Quality Planning (APQP)

  11. Failure Mode & Effects Analysis (FMEA)

  12. Mistake-Proofing