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Training Presentation/Powerpoint:

EFQM Excellence Model


The EFQM Excellence Model is the most prestigious award conferred on European organisations in recognition of their attainment of world-class standards of business excellence. 

This presentation provides an overview of the key aspects of the EFQM framework. As a driver of continuous improvement in your organisation, it will help you to promote and educate management and staff on the benefits of aligning the organisation to the EFQM framework as well as gain their critical support for the initiative. ​

Learning Objectives


  1. Understand the EFQM framework as a model for business excellence

  2. Explain the EFQM Criteria for Business Excellence

  3. Define the EFQM Criteria Point Values and Scoring Guidelines

  4. Describe the EFQM assessment and site visit process



  1. Overview of the EFQM Award 

  2. EFQM Criteria for Business Excellence 

  3. Award Criteria Guidance Points 

  4. Scoring Guidelines 

  5. EFQM Assessment 

  6. Preparing for Site Visit 

  7. EFQM Award Recipients 

  8. (Optional - Your organisation's performance and alignment plan) 


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