File Type:

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Aspect Ratio: 4:3 Standard Screen

 

File Size: 4.9 MB

 

Number of Slides: 23

 

Terms of Usage

Training Presentation/Powerpoint:

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Customer Service Basics

 

Description
 

This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training PowerPoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.  

 

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Learning Objective

 

• To understand the basics of customer service

 

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Contents
 

1.  The ABC’s of Customer Service

• A - Attitude

• B - Business knowledge

• C - Customer-oriented

 

2.  The 123’s of Customer Service

• Deal with 1 customer at a time

• Customer service is a 2-way exchange

• Solve or identify issue in 3 minutes (or less)

 

 

You may also be interested in the following related documents (sold separately):

1. Deliver Service Excellence

2. Customer Service Essentials

3. Six Rules of Customer Service

4. Service Recovery

5. Customer Delight Through Quality