Training Presentation/Powerpoint:
Customer Service Basics
Description
This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.
Learning Objective
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To understand the basics of customer service
Contents
1. The ABC’s of Customer Service
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A - Attitude
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B - Business knowledge
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C - Customer-oriented
2. The 123’s of Customer Service
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Deal with 1 customer at a time
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Customer service is a 2-way exchange
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Solve or identify issue in 3 minutes (or less)
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