PPT: Benchmarking Training Presentation
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Benchmarking for Superior Performance



Benchmarking is the process of continually searching for the best methods, practices and processes, and either adopting or adapting their good features and implementing them to become the “best of the best.” To become the best-in-class, organizations need to implement the right process to get there.

Based on the world renowned
Xerox Benchmarking Process model pioneered by Robert C. Camp, this comprehensive presentation deck covers the benefits of benchmarking, various types of benchmarking, identifying what to benchmark, whom to benchmark, and provides a detailed step by step guidance on how to systematically carry out a benchmarking project. It also includes useful tips on benchmarking site visit, benchmarking etiquette and the critical success factors.​

Learning Objectives​

  1. Gain a broad understanding of the key concepts of benchmarking.

  2. Learn how to identify, assess and implement various types of benchmarking projects to meet the your organization’s goals based on the Xerox Benchmarking model.

  3. Gain awareness of the code of conduct for benchmarking and make preparations to get the most out of a site visit.

  4. Define the critical success factors in benchmarking implementation.

  5. Kick-start benchmarking projects that are aligned to your company’s strategic goals.




  • Introduction to Benchmarking

  • The Xerox Benchmarking Process

    • Step 1: What to benchmark?

    • Step 2: Whom to benchmark?

    • Step 3: Data collection

    • Step 4: Determine current performance “gap”

    • Step 5: Project future performance levels

    • Step 6: Communicate findings and gain acceptance

    • Step 7: Establish goals

    • Step 8: Develop action plans

    • Step 9: Implement actions and monitor progress

    • Step 10: Re-calibrate benchmarks

  • Benchmarking Roles and Responsibilities

  • Benchmarking Inspection Checklist (Toll-gate Review)

  • Benchmarking Etiquette

  • Benchmarking Site Visit

  • Benchmarking Pitfalls & Success

You may also be interested in the following training presentations (sold separately):

  1. Lean Thinking

  2. Lean Manufacturing

  3. Lean Office

  4. Six Sigma Overview

  5. 5S Techniques

  6. 5S for the Office