Description
 

How do you solve business problems that are cross-functional and there is not a single subject matter expert who has sufficient knowledge about the real causes of the problem?  How do you break through the functional silos to obtain a detailed understanding of the current processes and then develop a future state process that involves all departments and gives you the true nature of the problem to be solved? 



In this workshop, you will learn the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Also known as the Deming Cycle, the PDCA problem solving process is a technique that is used by Toyota to identify problems, analyze root causes and generate solutions. When combined with the basic quality ("QC") tools, real causes to business problems can be identified and effective solutions can be put in place to prevent similar problems from recurring in the future.

 Recommended Audience  

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• Facilitated by our Certified Lean Six Sigma Black Belt and Certified Management Consultant (Japan), this workshop is recommended for any manager or staff who is interested in facilitating, leading or participating in a problem solving project.

Methodology
 

• Lectures, individual exercises, group activities and discussions and Q&A.

• Participants are encouraged to identify a few projects for discussion and application of the method and tools which will be taught in the class. 

Learning Objectives

 

• Understand the principles and key concepts of problem solving

• Learn how to apply the PDCA technique and basic quality tools to problem solving

• Learn how to identify root causes and develop countermeasures

• Learn how to prepare a problem solving storyboard

• Understand the roles of problem solving team

• Define the critical success factors for effective problem solving

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Outline
 

• Introduction to Problem Solving

• Concept of Problem Solving Teams

• Overview of Process Management

• PDCA Approach to Problem Solving

• 8 Steps of PDCA Problem Solving

• Problem Solving ("QC") Tools (including Graphs, Pareto Chart, Fishbone Diagram, etc.)

• Performing Root Cause Analysis

• Implementing Countermeasures

• Project Reporting Using a Storyboard

• Critical Success Factors



Award of Certificate



• Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop

 

Duration



• 2 days