TWI training pocket cards

TWI training in Ho Chi Minh City, Vietnam

TWI Train-the-Trainer program in Singapore

TWI training in Singapore

TWI training in Kep, Cambodia

TWI training in Manila, Philippines

Training program:

TWI Training: JI / JM / JR


Training Within Industry (TWI) programs have a long track record of dramatically boosting productivity and quality and may well be the most successful supervisor training programs ever developed. 


The three TWI programs - Job Instruction (JI), Job Relations (JR) and Job Methods (JM) - were carefully designed by some of the best training and management experts in the United States and were rigorously tested before general release.


Today, TWI has become an integral part of Lean to reinforce the practice of standard work, simplify work processes, and strengthen labor-management relationships. 


Companies that have implemented TWI have reported improvements of 25% and more in increased production, reduced training time, reduced scrap and reduced labor-hours.


Note:  Our TWI training materials are closely based on the original TWI training manuals developed by the TWI Service. 



























Recommended Audience



  • Lectures, individual exercises, group activities and discussions and Q&A

  • Hands-on practice demonstrations


Learning Objectives

  • Job Instruction (JI): Learn how to instruct employees so they can quickly remember to do a job, correctly, safely and conscientiously.


  • Job Relations (JR): Learn how to lead employees so that problems are prevented and analytical methods are used to effectively resolve problems.


  • Job Methods (JM): Learn how to improve methods for producing greater quantities of good quality products in less time by effectively using available workforce, machines and materials. 



  • Get more done with less machines and manpower

  • Improve quality, reduce scrap by achieving standard work across workers and shifts

  • Reduce safety incidents

  • Decrease training time, especially for temporary workers

  • Reduce labor hours

  • Reduce grievances

  • Transfer knowledge from a skilled workforce to an unskilled or green workforce




  • Overview and Introduction

  • Role of Supervisors in Lean Production

  • Five Needs of Good Supervisors

  • Job Instruction (JI)​

    • Four Steps for Job Instruction

    • Four Steps to Get Ready

    • Job Breakdown – Important Steps, Key Points & Reasons

    • Training Timetables

    • Special Instruction Problems (and how to handle them)

    • Job Instruction & Standard Work

  • Job Relations (JR)

    • Foundations for Good Relations

    • Chart on Supervisory Responsibility and the Individual

    • How Problems Arise

    • Four Steps for Job Relations

    • How to Get Feelings & Opinions

    • How to See Problems Coming

  • Job Methods (JM)

    • Four Steps for Job Methods Improvement

    • Job Breakdown Sheet

    • 5W’s & 1H

    • Eliminate, Combine, Rearrange & Simplify

    • Job Method Improvement Proposal Sheet

    • Resistance & Resentment

  • How to Implement TWI

  • Sustaining TWI



  • 3 days



Award of Certificate

  • Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop




  • The TWI training programs can be delivered individually - you can opt for any one  (e.g. JI) or two (e.g. JI + JR) programs without taking all three. 

  • If you prefer, the workshop can be delivered in 2-hourly sessions spread over 5 days as per the original curriculum design.

  • Please contact us for more details.


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