Allan UngMar 31, 20237 minTransforming Your Customer Service Strategy: How to Go From Good to GreatAllan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
Allan UngMar 30, 20236 minUnlocking the Power of Value Stream Mapping: Transforming Business Processes for Optimal PerformanceAllan Ung In today's fast-paced business environment, organizations face many challenges, including intra-organizational conflict,...
Allan UngMar 30, 20236 minFrom the Front Lines: What You Can Learn from a Gemba WalkAllan Ung “Genchi Genbutsu [go and see the actual situation] means imagining what you are observing is your own job, rather than somebody...
Allan UngMar 30, 20234 minUncovering the Source: How Root Cause Analysis Can Solve Problems PermanentlyAllan Ung “When we fail to grasp the systemic source of problems, we are left to "push on" symptoms rather than eliminate underlying...
Allan UngMar 29, 20234 minMastering the Art of 5S Implementation: A Step-by-Step Guideby Allan Ung "Good workplaces develop beginning with the 5S's. Bad workplaces fall apart beginning with the 5S's.” Dr. Hiroyuki Hirano 5S...