How to Craft Effective Customer Journey Maps for Business
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...
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Allan Ung
Sep 13, 20212 min
Total Quality Management (TQM): The Critical Role of Quality in Responding to the Covid-19 Crisis
by Allan Ung "Quality has to be caused, not controlled.” Philip Crosby In recent years, Lean Manufacturing has gained popularity as a...
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Allan Ung
Jun 30, 20163 min
Streamlining Your Workplace: The Power of 5S Principles
by Allan Ung "Good workplaces develop beginning with the 5S's. Bad workplaces fall apart beginning with the 5S's.” Dr. Hiroyuki Hirano In...
1,141 views
Allan Ung
Jun 30, 20165 min
Training Within Industry (TWI): The Missing Link In Lean Management
by Allan Ung In September 1990, my colleague and I participated in a technical training program for instructors held at the Panasonic...
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Allan Ung
Jun 30, 20163 min
Achieving Long-term Success through Effective Change Management
by Allan Ung "Change is the only constant." Heraclictus , Greek Philosopher Change is the only constant. It is a fact of life and...
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Allan Ung
Jun 30, 20163 min
Harnessing the Potential of Staff Suggestion Systems for Increased Employee Engagement
by Allan Ung When employees leave — especially the good performers — this translates into a higher cost for employers to replace lost...
123 views
Allan Ung
Jun 29, 20164 min
Becoming Lean: Eliminating Waste (Non-Value-Added Activities) to Stay Competitive
by Allan Ung Recession or boom, companies need to sharpen their competitive edge by applying Lean Management principles to cost reduction...
212 views
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